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Privacy Policy
Your privacy matters to us. We are committed to protecting your personal information.
We respect your privacy — This policy explains exactly how Tidalmart collects, uses, and protects your information when you shop with us.
At Tidalmart, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit tidalmart.com (the “Site”), make a purchase, or interact with us.
Last updated: November 25, 2025
Information We Collect
Device & Usage Information
We automatically collect:
- IP address, browser type, operating system
- Pages viewed, time spent, clicks, and scrolling behavior
- Cookies and similar tracking technologies
Purpose: To improve the Site, prevent fraud, and analyze usage.
Order & Payment Information
When you place an order, we collect:
- Name, billing/shipping address, email, phone number
- Payment details (processed securely — we never store full card numbers)
- Order history and preferences
Purpose: To process and fulfill your orders, communicate updates, and provide support.
Customer Support Information
When you contact us:
- Messages, attachments, and communication history
How We Use Your Information
We use your data to:
- Fulfill and ship your orders
- Process payments and prevent fraud
- Send order updates and support replies
- Improve our website and customer experience
- Send marketing emails (you can unsubscribe anytime)
- Comply with legal requirements
Sharing Your Information
We do NOT sell your personal information. We only share it with trusted partners who help us run the business:
- Payment processors (Stripe, PayPal)
- Shipping carriers (FedEx, USPS, UPS)
- Hosting & analytics (WordPress, Google Analytics)
- Customer support tools
All partners are contractually required to protect your data.
Cookies & Tracking
We use cookies to make the Site work properly and improve your experience.
Essential Cookies (Required)
| Cookie | Duration | Purpose |
|---|---|---|
| woocommerce_cart_hash | Session | Tracks cart contents |
| woocommerce_items_in_cart | Session | Detects cart changes |
| wp_woocommerce_session_ | 2 days | Links cart to customer |
Analytics & Advertising Cookies
| Cookie | Duration | Purpose |
|---|---|---|
| _ga, _gid (Google Analytics) | 2 years / 24h | Site usage statistics |
You can disable cookies in your browser settings, but some features may not work properly.
Your Privacy Rights
Depending on your location, you may have the right to:
- Access or download your data
- Correct inaccurate information
- Request deletion of your data
- Opt out of marketing emails
To exercise your rights, simply email us at support@tidalmart.com
Data Security
We use industry-standard encryption (SSL), secure servers, and regular security checks to protect your information. While no system is 100% secure, we do everything reasonably possible to keep your data safe.
Children’s Privacy
Our Site is not intended for children under 13. We do not knowingly collect data from minors.
International Users
Your data may be transferred to and processed in the United States. By using our Site, you consent to this transfer.